If your order hasn't shipped yet, contact us right away and we'll update it. Once it's shipped, we're unable to make changes.

Standard delivery takes 3–5 business days. Express options are available at checkout.

Yes, we currently ship to 13 countries. Shipping costs and timelines vary by destination.

You'll receive a tracking link by email as soon as your order ships.

Unused items can be returned within 30 days of delivery for a full refund.

Head to your order confirmation email and select "Start a Return," or reach out to our support team.

Yes, exchanges are free within 30 days — just let us know what you'd like instead.

Refunds are processed within 5–7 business days of us receiving your return.

Yes, always. None of our products or ingredients are tested on animals.

Check out our Skin Education page for guides by concern and skin type, or reach out to our team for a recommendation.

Our formulas are made in France, developed with dermatologists.

Most of our line is formulated without common irritants, but we recommend a patch test with any new product.

We accept all major credit cards, PayPal, and Apple Pay.

Enter your gift card code at checkout in the Gift Card field.

No, PURE gift cards never expire.

No, you can check out as a guest, but creating an account lets you track orders and save your details for next time.

If your order hasn't shipped, contact us as soon as possible and we'll do our best to update it.

Click "Forgot password" on the login page and follow the instructions sent to your email.

We don't always have open roles, but we're glad to hear from people who share our passion for clean, considered beauty — reach out through our Careers page.

Send us a message through our Careers page with a bit about yourself, and our team will follow up if there's a fit.